Last Updated: July 2025At Jain Sattva, we aim to deliver high-quality Jain products with care and devotion. If something doesn’t go as expected, we’re here to help—within fair and clear guidelines.

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 Return Policy

• Returns are accepted only if the product is damaged, defective, or wrongly delivered.
• To be eligible for a return or replacement, you must provide an unboxing/opening video clearly showing the issue.
• You must notify us within 48 hours of delivery at  jainsattva@gmail.com.
• Products must be unused, in original packaging, and returned with proof of purchase.

 We do not accept returns in the following cases:

• No opening video is provided.
• Product is damaged after delivery.
• Customized items (unless damaged during shipping).
• Returns requested after 48 hours of delivery.

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 Exchange Policy

• If your item is defective or damaged, we will send you a replacement of the same item.
• We do not offer refunds on such cases unless the item is out of stock.

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 Custom Orders

• For customized resin frames or idols, you must pay 50% advance at the time of order confirmation.
• Once production starts, the advance is non-refundable.
• Replacements will only be offered if the product is damaged during transit (with opening video proof).

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 Refund Policy

• If your return is approved (as per the conditions above), and the item is not replaceable:
  • The refund will be issued via your original payment method.
  • Refunds may take 5–7 working days to reflect in your account.

 Please note:
We do not refund for:

• Items on sale or offers
• Delays due to courier or delivery partners
• Items returned without proper proof

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 Shipping ReturnsYou will need to ship the item back to us at your own cost (unless the error was ours). Please use a trackable shipping service.Return Address:
(We’ll provide the exact address once your return request is approved.)

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Need Help?For any questions related to returns, exchanges, or orders, feel free to contact us at:
 jainsattva@gmail.com