Terms & Condition

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".

  • Device InformationExamples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Order InformationExamples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, UPI IDs), email address, and phone number.Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.Source of collection: Collected directly from you.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://shop.jainsattva.com/
  • Payment Gateways: We share data with payment processors (like Razorpay, HDFC SmartGateway, PhonePe) to securely process your transactions.
  • Logistics Partners: We share your shipping address and phone number with courier partners to deliver your orders.
  • Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

3. Communication & Marketing

By providing your phone number and email address, you consent to receive communication from us regarding your order updates, shipping status, and promotional offers.

  • WhatsApp: We may use WhatsApp to send you automated notifications regarding your order confirmation and delivery updates.
  • Opt-out: If you wish to stop receiving marketing messages, you can reply "STOP" to any of our messages or contact us directly.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

6. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at https://shop.jainsattva.com/ or by mail using the details provided below:

Jain Sattva